We keep only what we need to run the farm: to sell you tickets, take your bookings and tell you what's on. If anything here isn't clear, ask us: visit@farmbarn.com.au or (08) 8388 7289.
What we keep
Tickets, vouchers and passes
Your name, email, what you bought and when. Your card goes straight to Stripe, who take the payment; we never see or keep its number.
Bookings
For a party, a school or group visit, the mobile farm or the farm stay, the name, email and phone of whoever books, the day, how many are coming, and anything you tell us, like allergies or access needs.
Offers and our news
Your first name and email, your code, and whether you ticked the box for our news, with the words you saw and when.
Emails, calls and texts
What you send us. We record phone calls to the farm, and say so at the start of each call.
The website
The page you arrived on and what sent you there (an ad, an email or a search), kept for 30 days in a small file of our own on your device. And Meta's pixel, unless you say no.
At the gate
The codes and vouchers we scan, and what you bought at the till.
Why we keep it
To sell you tickets, take your bookings and answer your questions.
To send what you asked for: tickets, receipts, codes and booking details.
To send our news and offers, if you said yes or you've bought from us before. Every one has a link to stop them.
To see which of our ads and offers bring families to the farm, so we spend less on the ones that don't.
To keep our accounts, as the law asks.
Our ads, and Meta's pixel
We advertise on Facebook and Instagram. Meta's pixel is a small piece of Meta's code on our website. It tells Meta when someone looks at an offer, claims a code or buys tickets, so we can see which of our ads work, and Meta can show them to people like you.
It only runs if you haven't said no. You can say no any time under Your choices, below.
When you claim a code or buy tickets, our system tells Meta too, so it's counted once, and when you buy tickets Google's ads tag tells Google. With it go your email, phone number and name, scrambled first, a scrambled number that's ours for you, and your suburb, state, postcode and country if we have them. Meta and Google can still match those to a Facebook, Instagram or Google account: that's how they know which of our ads worked.
Google's ads tag counts ticket purchases that came from our Google ads. Saying no to Meta's pixel turns it off too. Say no and nothing about you goes to Meta or Google, from your browser or from our system.
We never put your name, email or code in a web address the pixel can see. What Meta and Google do with what they receive is in their own privacy policies.
Who else holds it
These companies hold your details for us, each to do one job. We don't sell your details, and we don't give them to anyone to market to you.
- Stripe
- card payments
- Resend
- sends our emails: receipts, codes and our news
- our email inbox and calendar, and Google's ads tag
- Meta
- our Facebook and Instagram ads, and the pixel
- Telnyx
- our phones, texts and call recordings, and the agent that answers when we can't
- Anthropic
- an AI that drafts some of our email replies; a person reads each one before it goes
- Cloudbeds
- farm stay bookings, including those made through Booking.com, Airbnb and Expedia
- Xero
- invoices and our accounts
- Lightspeed
- the till at the gate and the cafe
- Vercel and Supabase
- run our website and keep our records, in Sydney
Some of them keep details outside Australia, mostly in the United States. Resend keeps its copy of our email list there.
How long we keep it
Purchases, bookings and invoices
As long as tax law asks, at least five years.
Your yes or no to our news
While we might email you. A no is kept for good, so we never email you by mistake.
Call recordings
12 months.
The page you arrived on
30 days.
Everything else
Until you ask us to remove it, or we no longer need it.
Seeing, fixing or removing yours
Ask us for a copy of what we keep about you, to fix anything that's wrong, or to remove it: visit@farmbarn.com.au or (08) 8388 7289. We'll check it's you, then answer within 30 days, free.
Some things we have to keep, like the record of a purchase for the tax office. We'll tell you if that's so.
Your choices
Meta's and Google's ad tags on this device
You haven't chosen yet, so they run. Your choice is kept on this device, so choose again on another one.
Questions or a complaint
Hahndorf Farm Barn, 2282 Mount Barker Road, Hahndorf SA 5245. visit@farmbarn.com.au or (08) 8388 7289. ABN 58 909 984 876.
If you're unhappy with how we've handled your details, tell us. We'll look into it and reply within 30 days.
Last changed: Tuesday 3 November 2026.